Columbia Sportswear: No response to the email - they added shipping...
A Columbia Sportswear customer review by GetHuman user ~mmm from November 24th, 2017
Background on ~mmm's case
GetHuman: ~mmm - can you tell our other Columbia Sportswear customers when your case took place?
~mmm: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Columbia Sportswear, and if so, how?
GetHuman: And which of these common Columbia Sportswear customer issues best describes the reason you wanted to talk to them?
(Shows ~mmm a list of common Columbia Sportswear problems)
~mmm: "Make a purchase" was why I was trying to call.
~mmm's review of Columbia Sportswear customer service
GetHuman: So how would you sum up your experience for GetHuman's Columbia Sportswear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mmm: No response to the email - they added shipping charges, when it clearly said free shipping for purchases over $**.**
GetHuman: Let's quantify your experience contacting Columbia Sportswear. On a scale of 1 to 5, how easy is it go get help on a Columbia Sportswear problem?
~mmm: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mmm: I'd give them a three out of five on communication.
GetHuman: And what about Columbia Sportswear's ability to quickly and effectively address your problem?
~mmm: For that I would say one out of five.
GetHuman: And finally- any advice for other Columbia Sportswear customers?
~mmm: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia Sportswear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mmm taken from his Columbia Sportswear customer service problem that occurred on November 14th, 2017.