Columbia Sportswear: must send in * year old boots. they leak and so...
A Columbia Sportswear customer review by GetHuman user GetHuman-430780 from November 24th, 2017
Background on GetHuman-430780's case
GetHuman: GetHuman-430780 - can you tell our other Columbia Sportswear customers when your case took place?
GetHuman-430780: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Columbia Sportswear, and if so, how?
GetHuman: And which of these common Columbia Sportswear customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-430780 a list of common Columbia Sportswear problems)
GetHuman-430780: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-430780's review of Columbia Sportswear customer service
GetHuman: So how would you sum up your experience for GetHuman's Columbia Sportswear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-430780: must send in * year old boots. they leak and sole comming apart from the boot. dsw shoe will not help out.
GetHuman: Let's quantify your experience contacting Columbia Sportswear. On a scale of 1 to 5, how easy is it go get help on a Columbia Sportswear problem?
GetHuman-430780: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-430780: I'd give them a one out of five on communication.
GetHuman: And what about Columbia Sportswear's ability to quickly and effectively address your problem?
GetHuman-430780: For that I would say three out of five.
GetHuman: And finally- any advice for other Columbia Sportswear customers?
GetHuman-430780: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia Sportswear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-430780 taken from his Columbia Sportswear customer service problem that occurred on November 14th, 2017.