Columbia Sportswear: I bought a pair of hiking boots manufactured by...
A Columbia Sportswear customer review by GetHuman user ~tommy6825 from November 6th, 2017
Background on ~tommy6825's case
GetHuman: ~tommy6825 - can you tell our other Columbia Sportswear customers when your case took place?
~tommy6825: Yeah. It was afternoon, on October 27th.
GetHuman: Did you reach out to Columbia Sportswear, and if so, how?
GetHuman: And which of these common Columbia Sportswear customer issues best describes the reason you wanted to talk to them?
(Shows ~tommy6825 a list of common Columbia Sportswear problems)
~tommy6825: "Cancel order" was why I was trying to call.
~tommy6825's review of Columbia Sportswear customer service
GetHuman: So how would you sum up your experience for GetHuman's Columbia Sportswear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tommy6825: I bought a pair of hiking boots manufactured by Columbia Sporting Goods. The soles started separating from the leather uppers in just a couple of weeks. I sent them in to be replaced and they (Columbia) refused to warranty them even though they were nearly brand new. *At first the said I need to produce proof of purchase, which I did, proving they were less than a year old. Then they claimed I didn't buy them from an authorized retailer (their written warranty does not list this as an issue to deny warranty). Then they claimed the boots were an old style they no longer manufactured. *Bottom line, they refused to warranty their product. Their products are over-priced, and they claim to have "no problem returns." They lied. I might as well have bought a "No Name" cheap pair made in China. Don't buy any over-rated, over-priced products from Columbia Sportswear...they do not warranty them as advertised.
GetHuman: Let's quantify your experience contacting Columbia Sportswear. On a scale of 1 to 5, how easy is it go get help on a Columbia Sportswear problem?
~tommy6825: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tommy6825: I'd give them a one out of five on communication.
GetHuman: And what about Columbia Sportswear's ability to quickly and effectively address your problem?
~tommy6825: For that I would say three out of five.
GetHuman: And finally- any advice for other Columbia Sportswear customers?
~tommy6825: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia Sportswear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tommy6825 taken from his Columbia Sportswear customer service problem that occurred on October 27th, 2017.