Columbia Sportswear: My husband and I purchased a Columbia Sportswea...
A Columbia Sportswear customer review by GetHuman user ~atsash from November 18th, 2017
Background on ~atsash's case
GetHuman: ~atsash - can you tell our other Columbia Sportswear customers when your case took place?
~atsash: Yes I can. It was afternoon, on November 8th.
GetHuman: Did you reach out to Columbia Sportswear, and if so, how?
GetHuman: And which of these common Columbia Sportswear customer issues best describes the reason you wanted to talk to them?
(Shows ~atsash a list of common Columbia Sportswear problems)
~atsash: "Returns" was why I was trying to call.
~atsash's review of Columbia Sportswear customer service
GetHuman: So how would you sum up your experience for GetHuman's Columbia Sportswear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~atsash: My husband and I purchased a Columbia Sportswear winter coat for our son last fall (****). About half way through the season the zipper broke. We contacted Columbia and they said that it sounded like this was a covered defect. We were instructed to send the coat to their warranty center for inspection just to make sure. We did this. We contacted them and were told that it had been inspected and the defect was covered under their warranty. Their warranty states: "If the Warranty Department determines, in its sole that the Outerwear has a defect covered under this Warranty, we will repair or replace it within approximately two weeks. If the defective Outerwear is not repairable and an identical product is not available, we will replace it with a garment of comparable style and color at our discretion". We were then told that they could not replace the coat at that time because they did not have any comparable coats in our son's size in stock. We were told to call back in June*July when
GetHuman: Let's quantify your experience contacting Columbia Sportswear. On a scale of 1 to 5, how easy is it go get help on a Columbia Sportswear problem?
~atsash: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~atsash: I'd give them a one out of five on communication.
GetHuman: And what about Columbia Sportswear's ability to quickly and effectively address your problem?
~atsash: For that I would say one out of five.
GetHuman: And finally- any advice for other Columbia Sportswear customers?
~atsash: Call them early in the day or late. Don't forget any personal or account information you might need for Columbia Sportswear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~atsash taken from his Columbia Sportswear customer service problem that occurred on November 8th, 2017.