Electrolux: Inquiring about warranty coverage for a Frigida...
A Electrolux customer review by GetHuman user ~radiokid from November 21st, 2017
Background on ~radiokid's case
GetHuman: ~radiokid - can you tell our other Electrolux customers when your case took place?
~radiokid: Yes. It was late at night, on November 18th.
GetHuman: Did you reach out to Electrolux, and if so, how?
GetHuman: And which of these common Electrolux customer issues best describes the reason you wanted to talk to them?
(Shows ~radiokid a list of common Electrolux problems)
~radiokid: "Returns" was why I was trying to call.
~radiokid's review of Electrolux customer service
GetHuman: So how would you sum up your experience for GetHuman's Electrolux customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~radiokid: Inquiring about warranty coverage for a Frigidaire dehumidifier. The phone tree leads to a recorded message that tells you to send an email, then hangs up on you. You're told to wait one or two days for a response. I sent the email: no response.
GetHuman: Let's quantify your experience contacting Electrolux. On a scale of 1 to 5, how easy is it go get help on a Electrolux problem?
~radiokid: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~radiokid: I'd give them a one out of five on communication.
GetHuman: And what about Electrolux's ability to quickly and effectively address your problem?
~radiokid: For that I would say one out of five.
GetHuman: And finally- any advice for other Electrolux customers?
~radiokid: Call them early in the day or late. Don't forget any personal or account information you might need for Electrolux to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~radiokid taken from his Electrolux customer service problem that occurred on November 18th, 2017.