JCP.com: Not only did they get almost every aspect of my...
A JCP.com customer review by GetHuman user ~RPB from November 13th, 2017
Background on ~RPB's case
GetHuman: ~RPB - can you tell our other JCP.com customers when your case took place?
~RPB: Yes. It was afternoon, on November 9th.
GetHuman: Did you reach out to JCP.com, and if so, how?
GetHuman: And which of these common JCP.com customer issues best describes the reason you wanted to talk to them?
(Shows ~RPB a list of common JCP.com problems)
~RPB: "Warranty claim" was why I was trying to call.
~RPB's review of JCP.com customer service
GetHuman: So how would you sum up your experience for GetHuman's JCP.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RPB: Not only did they get almost every aspect of my online order wrong, when I did get a customer service rep on the line I'm supposed to pay for return shipping. Why am I expected to pay for their mistake?
GetHuman: Let's quantify your experience contacting JCP.com. On a scale of 1 to 5, how easy is it go get help on a JCP.com problem?
~RPB: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RPB: I'd give them a five out of five on communication.
GetHuman: And what about JCP.com's ability to quickly and effectively address your problem?
~RPB: For that I would say four out of five.
GetHuman: And finally- any advice for other JCP.com customers?
~RPB: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for JCP.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RPB taken from his JCP.com customer service problem that occurred on November 9th, 2017.