LG Electronics: I replaced the remote on the advice of LG suppo...
A LG Electronics customer review by GetHuman user ~UpSet from the get go from November 27th, 2017
Background on ~UpSet from the get go's case
GetHuman: ~UpSet from the get go - can you tell our other LG Electronics customers when your case took place?
~UpSet from the get go: Yeah. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to LG Electronics, and if so, how?
GetHuman: And which of these common LG Electronics customer issues best describes the reason you wanted to talk to them?
(Shows ~UpSet from the get go a list of common LG Electronics problems)
~UpSet from the get go: "Complaint" was why I was trying to call.
~UpSet from the get go's review of LG Electronics customer service
GetHuman: So how would you sum up your experience for GetHuman's LG Electronics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~UpSet from the get go: I replaced the remote on the advice of LG support. When the new one would not operate the tv either, there support advice was that one doesn't work either. Really! I could have had that conversation with myself. Now they tell me it is my TV and did no troubleshooting as promised.
GetHuman: Let's quantify your experience contacting LG Electronics. On a scale of 1 to 5, how easy is it go get help on a LG Electronics problem?
~UpSet from the get go: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~UpSet from the get go: I'd give them a four out of five on communication.
GetHuman: And what about LG Electronics's ability to quickly and effectively address your problem?
~UpSet from the get go: For that I would say one out of five.
GetHuman: And finally- any advice for other LG Electronics customers?
~UpSet from the get go: Call them early in the day or late. Don't forget any personal or account information you might need for LG Electronics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~UpSet from the get go taken from his LG Electronics customer service problem that occurred on November 23rd, 2017.