DO NOT USE Mastercard if you are planning on ge...
A MasterCard customer review by GetHuman user GetHuman-179595 from October 31st, 2017
Background on GetHuman-179595's case
GetHuman: GetHuman-179595 - can you tell our other MasterCard customers when your case took place?
GetHuman-179595: Yes I can. It was middle of the night, on October 30th.
GetHuman: Did you reach out to MasterCard, and if so, how?
GetHuman: And which of these common MasterCard customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-179595 a list of common MasterCard problems)
GetHuman-179595: "Dispute a Charge" was why I was trying to call.
GetHuman-179595's review of MasterCard customer service
GetHuman: So how would you sum up your experience for GetHuman's MasterCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-179595: DO NOT USE Mastercard if you are planning on getting a cash advance from an ATM when overseas!!! *I am from Australia and got a low rate mastercard for a * month European trip. Everytime i have tried to use my card at an ATM to get a cash advance it gets declined. I get error messages like 'your transaction has timed out' or, 'contact your financial institutution'. This happened at almost every ATM i tried to take cash out of. I contacted my bank who advised me they approve my transactions but Mastercard keeps timing out so the transaction is not approved. I contacted Mastercard to sort it out. They advised me that it is not their issue and that i have to contact my back. I advised Mastercard of what my bank had advised me. I was stuck in paris with absolutely no cash on me at this stage. I was on the phone with Mastercard, in America, for ** mins, they eventually arranged a emergency cash advance for me which i had to travel in a taxi for **mins to get to the location to pick up the c
GetHuman: Let's quantify your experience contacting MasterCard. On a scale of 1 to 5, how easy is it go get help on a MasterCard problem?
GetHuman-179595: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-179595: I'd give them a two out of five on communication.
GetHuman: And what about MasterCard's ability to quickly and effectively address your problem?
GetHuman-179595: For that I would say five out of five.
GetHuman: And finally- any advice for other MasterCard customers?
GetHuman-179595: Call them early in the day or late. Don't forget any personal or account information you might need for MasterCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-179595 taken from his MasterCard customer service problem that occurred on October 30th, 2017.