MasterCard: I couldn't understand a word the operator said...
A MasterCard customer review by GetHuman user ~toni from November 4th, 2017
Background on ~toni's case
GetHuman: ~toni - can you tell our other MasterCard customers when your case took place?
~toni: Sure. It was morning, on October 26th.
GetHuman: Did you reach out to MasterCard, and if so, how?
GetHuman: And which of these common MasterCard customer issues best describes the reason you wanted to talk to them?
(Shows ~toni a list of common MasterCard problems)
~toni: "Lower my rate" was why I was trying to call.
~toni's review of MasterCard customer service
GetHuman: So how would you sum up your experience for GetHuman's MasterCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~toni: I couldn't understand a word the operator said. She had a thick accent and was from the Phillipines. Can't we get native American speakers to answer calls coming from the United States???????
GetHuman: Let's quantify your experience contacting MasterCard. On a scale of 1 to 5, how easy is it go get help on a MasterCard problem?
~toni: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~toni: I'd give them a four out of five on communication.
GetHuman: And what about MasterCard's ability to quickly and effectively address your problem?
~toni: For that I would say three out of five.
GetHuman: And finally- any advice for other MasterCard customers?
~toni: Call them early in the day or late. Don't forget any personal or account information you might need for MasterCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~toni taken from his MasterCard customer service problem that occurred on October 26th, 2017.