MasterCard: Why don't they just tell you up front what numb...

A MasterCard customer review by GetHuman user ~cducati from November 3rd, 2017

Background on ~cducati's case

GetHuman: ~cducati - can you tell our other MasterCard customers when your case took place?
~cducati: Yes I can. It was morning, on October 26th.
GetHuman: Did you reach out to MasterCard, and if so, how?
~cducati: I used the 800-627-8372 number I found for on the GetHuman MasterCard customer phone number page I was on: MasterCard Customer Service Phone Number
GetHuman: And which of these common MasterCard customer issues best describes the reason you wanted to talk to them?
(Shows ~cducati a list of common MasterCard problems)
~cducati: "Question" was why I was trying to call.

~cducati's review of MasterCard customer service

GetHuman: So how would you sum up your experience for GetHuman's MasterCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cducati: Why don't they just tell you up front what number to push if you want a live person? They sent me around the earth twice before I could speak to someone I could understand. The second person said the issue was solved and that the first person could have told me that. But they insisted that I needed to waste more time on the phone.
GetHuman: Let's quantify your experience contacting MasterCard. On a scale of 1 to 5, how easy is it go get help on a MasterCard problem?
~cducati: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cducati: I'd give them a two out of five on communication.
GetHuman: And what about MasterCard's ability to quickly and effectively address your problem?
~cducati: For that I would say three out of five.
GetHuman: And finally- any advice for other MasterCard customers?
~cducati: Call them early in the day or late. Don't forget any personal or account information you might need for MasterCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cducati taken from his MasterCard customer service problem that occurred on October 26th, 2017.

MasterCard

3.00 of 5 stars | 23 reviews

~cducati's MasterCard Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like MasterCard, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with MasterCard in any way.

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