Microsoft - Tech Support: USELESS!
A Microsoft - Tech Support customer review by GetHuman user GetHuman-fmitche from November 29th, 2017
Background on GetHuman-fmitche's case
GetHuman: GetHuman-fmitche - can you tell our other Microsoft - Tech Support customers when your case took place?
GetHuman-fmitche: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Microsoft - Tech Support, and if so, how?
GetHuman: And which of these common Microsoft - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-fmitche a list of common Microsoft - Tech Support problems)
GetHuman-fmitche: "Update Account Information" was why I was trying to call.
GetHuman-fmitche's review of Microsoft - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Microsoft - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/19/17?
GetHuman-fmitche: Would really give a negative ** rating. Useless tech support. Spent two days on phone and letting them remotely use computer. If you want a run around and idiots call Microsoft! Told me to call back and tell someone else three times. This is the last time I buy Microsoft. Problem still not addressed. No complaint department!
GetHuman: Let's quantify your experience contacting Microsoft - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Microsoft - Tech Support problem?
GetHuman-fmitche: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-fmitche: I'd give them a one out of five on communication.
GetHuman: And what about Microsoft - Tech Support's ability to quickly and effectively address your problem?
GetHuman-fmitche: For that I would say five out of five.
GetHuman: And finally- any advice for other Microsoft - Tech Support customers?
GetHuman-fmitche: Call them early in the day or late. Don't forget any personal or account information you might need for Microsoft - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-fmitche taken from his Microsoft - Tech Support customer service problem that occurred on November 19th, 2017.