Beware- I booked a flight online to Bangkok & f...

A customer review by GetHuman user ~ian from November 1st, 2017

Background on ~ian's case

GetHuman: ~ian - can you tell our other customers when your case took place?
~ian: Yeah. It was morning, on October 26th.
GetHuman: Did you reach out to, and if so, how?
~ian: I used the +44 (0) 1772 835094 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
Shows ~ian a list of common problems
~ian: "Change booking" was why I was trying to call.

~ian's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ian: Beware- I booked a flight online to Bangkok & filled in the details. When I confirmed & clicked the "buy" button the payment went through. Shortly after a message came up telling me that the booking had not been made & I should contact customer services.**After three attempts of *** mins on hold I decided that the line was unmanned & managed to find another number on the web.*My money had been taken for a flight that did not exist.*Eventualy three days later the money came back to my account.*Interestingly that flight was still on their live system waiting to rob another victim. AVOID
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~ian: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ian: I'd give them a two out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~ian: For that I would say five out of five.
GetHuman: And finally- any advice for other customers?
~ian: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ian taken from his customer service problem that occurred on October 26th, 2017.

1.89 of 5 stars | 2 reviews's Phone NumberAll contact infoGeneral customer service info
~ian's Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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