NetFlights.com: Gave up after ** minutes. Emailed repeatedly a...
A NetFlights.com customer review by GetHuman user ~Stuart from November 3rd, 2017
Background on ~Stuart's case
GetHuman: ~Stuart - can you tell our other NetFlights.com customers when your case took place?
~Stuart: Yeah. It was evening, on November 1st.
GetHuman: Did you reach out to NetFlights.com, and if so, how?
GetHuman: And which of these common NetFlights.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Stuart a list of common NetFlights.com problems)
~Stuart: "Loyalty program" was why I was trying to call.
~Stuart's review of NetFlights.com customer service
GetHuman: So how would you sum up your experience for GetHuman's NetFlights.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stuart: Gave up after ** minutes. Emailed repeatedly and wrote to MD - nobody responds. They don't care once they have your money. Now use anyone but Netflights.
GetHuman: Let's quantify your experience contacting NetFlights.com. On a scale of 1 to 5, how easy is it go get help on a NetFlights.com problem?
~Stuart: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stuart: I'd give them a one out of five on communication.
GetHuman: And what about NetFlights.com's ability to quickly and effectively address your problem?
~Stuart: For that I would say two out of five.
GetHuman: And finally- any advice for other NetFlights.com customers?
~Stuart: Call them early in the day or late. Don't forget any personal or account information you might need for NetFlights.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stuart taken from his NetFlights.com customer service problem that occurred on November 1st, 2017.