I have been trying to reach Netflights since De...

A customer review by GetHuman user ~CathyH from November 3rd, 2017

Background on ~CathyH's case

GetHuman: ~CathyH - can you tell our other customers when your case took place?
~CathyH: Yup. It was middle of the night, on October 30th.
GetHuman: Did you reach out to, and if so, how?
~CathyH: I used the +44 (0) 1772 835094 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
Shows ~CathyH a list of common problems
~CathyH: "Missing item" was why I was trying to call.

~CathyH's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CathyH: I have been trying to reach Netflights since December **** and I still cannot get through to their Customer Services team. I am trying to amend a booking that was made in November! They responded to an email within ** hours and said 'yes you can change your booking please call us' but the infuriating things is that you cannot call - you are just put on hold for hours at a time listening the most infuriating music in the whole world. Argh!!!
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~CathyH: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CathyH: I'd give them a one out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~CathyH: For that I would say five out of five.
GetHuman: And finally- any advice for other customers?
~CathyH: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CathyH taken from his customer service problem that occurred on October 30th, 2017.

1.89 of 5 stars | 2 reviews's Phone NumberAll contact infoGeneral customer service info
~CathyH's Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars
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