NetFlights.com: Website "timed out" when making booking - scree...
A NetFlights.com customer review by GetHuman user ~Al from November 3rd, 2017
Background on ~Al's case
GetHuman: ~Al - can you tell our other NetFlights.com customers when your case took place?
~Al: Yes. It was evening, on October 24th.
GetHuman: Did you reach out to NetFlights.com, and if so, how?
GetHuman: And which of these common NetFlights.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Al a list of common NetFlights.com problems)
~Al: "Make a booking" was why I was trying to call.
~Al's review of NetFlights.com customer service
GetHuman: So how would you sum up your experience for GetHuman's NetFlights.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Al: Website "timed out" when making booking - screen msg "your basket has expired" returned me to home page. Gave up & booked flights directly with airline. **mins after booking flights, email from Netflights confirming booking!! Called, waited ** mins for ans - advisor helpful and said "not a problem I have heard this happens with our site, I'll refer to refund manager, shld receive confirmation email next week and payment approx week later" now holding breath......
GetHuman: Let's quantify your experience contacting NetFlights.com. On a scale of 1 to 5, how easy is it go get help on a NetFlights.com problem?
~Al: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Al: I'd give them a three out of five on communication.
GetHuman: And what about NetFlights.com's ability to quickly and effectively address your problem?
~Al: For that I would say two out of five.
GetHuman: And finally- any advice for other NetFlights.com customers?
~Al: Call them early in the day or late. Don't forget any personal or account information you might need for NetFlights.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Al taken from his NetFlights.com customer service problem that occurred on October 24th, 2017.