Portland Oregonian: I had to put a number in for "wait," but I neve...
A Portland Oregonian customer review by GetHuman user ~Cathy from November 19th, 2017
Background on ~Cathy's case
GetHuman: ~Cathy - can you tell our other Portland Oregonian customers when your case took place?
~Cathy: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Portland Oregonian, and if so, how?
GetHuman: And which of these common Portland Oregonian customer issues best describes the reason you wanted to talk to them?
(Shows ~Cathy a list of common Portland Oregonian problems)
~Cathy: "Lower my bill" was why I was trying to call.
~Cathy's review of Portland Oregonian customer service
GetHuman: So how would you sum up your experience for GetHuman's Portland Oregonian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cathy: I had to put a number in for "wait," but I never did get help. I have had repeated issues with Oregonian delivery. It's now after * p.m. and I still haven't received my paper even after calling about ** a.m. to report a delivery issue. Now they won't even accept my automated complaint and the "office is closed." I have to call almost every day, sometimes repeatedly and I get lots of apologies, but the problem is never fixed and I never know when or if I will get a paper.
GetHuman: Let's quantify your experience contacting Portland Oregonian. On a scale of 1 to 5, how easy is it go get help on a Portland Oregonian problem?
~Cathy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cathy: I'd give them a five out of five on communication.
GetHuman: And what about Portland Oregonian's ability to quickly and effectively address your problem?
~Cathy: For that I would say five out of five.
GetHuman: And finally- any advice for other Portland Oregonian customers?
~Cathy: Call them early in the day or late. Don't forget any personal or account information you might need for Portland Oregonian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cathy taken from his Portland Oregonian customer service problem that occurred on November 14th, 2017.