Portland Oregonian: It took me ** minutes just to find the phone nu...
A Portland Oregonian customer review by GetHuman user GetHuman-197968 from November 17th, 2017
Background on GetHuman-197968's case
GetHuman: GetHuman-197968 - can you tell our other Portland Oregonian customers when your case took place?
GetHuman-197968: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Portland Oregonian, and if so, how?
GetHuman: And which of these common Portland Oregonian customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-197968 a list of common Portland Oregonian problems)
GetHuman-197968: "Lower my bill" was why I was trying to call.
GetHuman-197968's review of Portland Oregonian customer service
GetHuman: So how would you sum up your experience for GetHuman's Portland Oregonian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-197968: It took me ** minutes just to find the phone number,then it took about another ** minutes to get through the automated system. Only to be told they were running late and we would have it by *:**. The paper has been late all week, I agree withe Lars Larson it is a fish wrapper. YOUR CUSTOMER STINKS.
GetHuman: Let's quantify your experience contacting Portland Oregonian. On a scale of 1 to 5, how easy is it go get help on a Portland Oregonian problem?
GetHuman-197968: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-197968: I'd give them a five out of five on communication.
GetHuman: And what about Portland Oregonian's ability to quickly and effectively address your problem?
GetHuman-197968: For that I would say five out of five.
GetHuman: And finally- any advice for other Portland Oregonian customers?
GetHuman-197968: Call them early in the day or late. Don't forget any personal or account information you might need for Portland Oregonian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-197968 taken from his Portland Oregonian customer service problem that occurred on November 14th, 2017.