Portland Oregonian: Ludicrously bad customer service. Phone rings f...
A Portland Oregonian customer review by GetHuman user ~Aaron from November 9th, 2017
Background on ~Aaron's case
GetHuman: ~Aaron - can you tell our other Portland Oregonian customers when your case took place?
~Aaron: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to Portland Oregonian, and if so, how?
GetHuman: And which of these common Portland Oregonian customer issues best describes the reason you wanted to talk to them?
(Shows ~Aaron a list of common Portland Oregonian problems)
~Aaron: "Delivery problem" was why I was trying to call.
~Aaron's review of Portland Oregonian customer service
GetHuman: So how would you sum up your experience for GetHuman's Portland Oregonian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aaron: Ludicrously bad customer service. Phone rings fast busy **% of the time, when I get through to a CS Rep they promise, again, to send a bill ... with zero effect. Have not received a bill for my daily subscription in * months, have requested a bill * times, tried to use the website they apparently outsourced, unusable and bug ridden.*So now my paper delivery is stopped, and they won't tell me how much I owe.*Easy to see why newspapers are dying, if this is how they handle the customers that actually want to pay them!
GetHuman: Let's quantify your experience contacting Portland Oregonian. On a scale of 1 to 5, how easy is it go get help on a Portland Oregonian problem?
~Aaron: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aaron: I'd give them a three out of five on communication.
GetHuman: And what about Portland Oregonian's ability to quickly and effectively address your problem?
~Aaron: For that I would say four out of five.
GetHuman: And finally- any advice for other Portland Oregonian customers?
~Aaron: Call them early in the day or late. Don't forget any personal or account information you might need for Portland Oregonian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aaron taken from his Portland Oregonian customer service problem that occurred on November 3rd, 2017.