REloadit: major change in policy ** days ago not advised...
A REloadit customer review by GetHuman user ~displeased and disgusted from November 26th, 2017
Background on ~displeased and disgusted's case
GetHuman: ~displeased and disgusted - can you tell our other REloadit customers when your case took place?
~displeased and disgusted: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to REloadit, and if so, how?
GetHuman: And which of these common REloadit customer issues best describes the reason you wanted to talk to them?
(Shows ~displeased and disgusted a list of common REloadit problems)
~displeased and disgusted: "Setup an account" was why I was trying to call.
~displeased and disgusted's review of REloadit customer service
GetHuman: So how would you sum up your experience for GetHuman's REloadit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~displeased and disgusted: major change in policy ** days ago not advised until after purchase. Supv actually says no way to help you with reloadit product. it is NO longer instant no timeframe could be given for resolution rep. makes product useless with no cust service
GetHuman: Let's quantify your experience contacting REloadit. On a scale of 1 to 5, how easy is it go get help on a REloadit problem?
~displeased and disgusted: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~displeased and disgusted: I'd give them a three out of five on communication.
GetHuman: And what about REloadit's ability to quickly and effectively address your problem?
~displeased and disgusted: For that I would say one out of five.
GetHuman: And finally- any advice for other REloadit customers?
~displeased and disgusted: Call them early in the day or late. Don't forget any personal or account information you might need for REloadit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~displeased and disgusted taken from his REloadit customer service problem that occurred on November 24th, 2017.