I am a T-Mobile customer.Did you notice I didn...
A T-Mobile customer review by GetHuman user ~JASON from November 19th, 2017
Background on ~JASON's case
GetHuman: ~JASON - can you tell our other T-Mobile customers when your case took place?
~JASON: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~JASON a list of common T-Mobile problems)
~JASON: "Lower my bill" was why I was trying to call.
~JASON's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JASON: I am a T-Mobile customer.Did you notice I didn't say "happy"Customer??Besides Being a T-Mobile customer I actually own a cellphone Repair store that also sells all the prepays..I said ALL the Prepays and until tonight used to push T-Mobile the most.I recently became a silent partner in my cellphone business so I could focus on opening a Bar*lounge*Nightclub.Today my service ran out on my T-Mobile phone...no big deal..I'll just pay the bill like I always do right????UMMMMM...NOOOO...as we speak I have been on hold for * hour and * minute...WAIT...DID YOU HEAR ME...* HOUR AND * MINUTES!!!!!WHY WOULD I SIT ON HOLD THIS LONG??WELL LETS SEE,,,MY PHONE GOT TURNED OFF EARLIER TONIGHT SO AROUND *PM I DECIDED TO PUT MONEY ON MY BILL.LAST MONTH I CHANGED MY PLAN TO THE $** PREPAY **** TALK & TEXT TO SEE IF I REALLY NEEDED UNLIMITED MINUTES.WELL TODAY WHEN I RAN OUT OF MINUTES ABOUT ** DAYS EARLY I DECIDED TO CHANGE MY PLAN BACK TO THE $** UNLIMITED PLAN(BY THE WAY I'M STILL ON HOLD).SOOOOO ARO
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~JASON: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JASON: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~JASON: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~JASON: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JASON taken from his T-Mobile customer service problem that occurred on November 11th, 2017.