USI Wireless: Customer service tries but the technology just...
A USI Wireless customer review by GetHuman user ~disappointed from November 6th, 2017
Background on ~disappointed's case
GetHuman: ~disappointed - can you tell our other USI Wireless customers when your case took place?
~disappointed: Yes I can. It was morning, on October 29th.
GetHuman: Did you reach out to USI Wireless, and if so, how?
GetHuman: And which of these common USI Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed a list of common USI Wireless problems)
~disappointed: "Cancel service" was why I was trying to call.
~disappointed's review of USI Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's USI Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed: Customer service tries but the technology just isn't there. The connection was pretty good when I first became a customer a couple of years ago and now it is completely AWFUL. I need to connect remotely for work and it often takes me an hour to even establish a connection. I am switching to Comcast even though I will lose * months of pre-payment and I purchased the Ruckus with USI. Those are small costs compared to the level of frustration.
GetHuman: Let's quantify your experience contacting USI Wireless. On a scale of 1 to 5, how easy is it go get help on a USI Wireless problem?
~disappointed: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed: I'd give them a one out of five on communication.
GetHuman: And what about USI Wireless's ability to quickly and effectively address your problem?
~disappointed: For that I would say five out of five.
GetHuman: And finally- any advice for other USI Wireless customers?
~disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for USI Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed taken from his USI Wireless customer service problem that occurred on October 29th, 2017.