USI Wireless: I called in for technical support and tried pre...
A USI Wireless customer review by GetHuman user ~happy from November 12th, 2017
Background on ~happy's case
GetHuman: ~happy - can you tell our other USI Wireless customers when your case took place?
~happy: Sure. It was afternoon, on November 6th.
GetHuman: Did you reach out to USI Wireless, and if so, how?
GetHuman: And which of these common USI Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~happy a list of common USI Wireless problems)
~happy: "Update account information" was why I was trying to call.
~happy's review of USI Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's USI Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~happy: I called in for technical support and tried pressing option * for sales so I could speak to someone quicker but they transferred me to the technical support queue in which I then waited an additional * minutes. I submitted an update so hopefully they will change that because there isn't any shortcuts. Overall the customer service reps that I spoke to both in sales and tech support was very kind and they were able to resolve my issues.
GetHuman: Let's quantify your experience contacting USI Wireless. On a scale of 1 to 5, how easy is it go get help on a USI Wireless problem?
~happy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~happy: I'd give them a five out of five on communication.
GetHuman: And what about USI Wireless's ability to quickly and effectively address your problem?
~happy: For that I would say three out of five.
GetHuman: And finally- any advice for other USI Wireless customers?
~happy: Call them early in the day or late. Don't forget any personal or account information you might need for USI Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~happy taken from his USI Wireless customer service problem that occurred on November 6th, 2017.